Delivery & Returns

To return shoes for an exchange or refund, simply return your purchase with a copy of your receipt within 30 days in accordance with these terms. Shoes must be unworn and in original condition in their box.

Post through Australia Post to:
Hugo Sheppard & Co
Shop 105, 287 Lonsdale Street, Melbourne VIC 3000
*Please return shoes in their original box. The shoe box should not be used as a parcel.

Please be sure to indicate your reason for return in writing. For your protection, we advise that you send by registered post. We are unable to offer a refund or an exchange on any handbags, accessories or sale items, unless the item is faulty.

OUR DELIVERY FEES

Standard postage within Australia is FREE*
Express Post (AU) - $15
International Post (NEW ZEALAND) - $15
International Post - Email [email protected] for a quote
*A $10 postage fee applies to shoe care.

CLICK AND COLLECT

You can also order online and collect your purchase from in-store at no cost. During the checkout process you can choose to collect the items in your shopping bag from our store.

Your order will be processed and prepared for collection. You will be contacted when the order is ready to be collected.

ITEMS RETURNED FOR REASONS OTHER THAN FAULTY OR MISDESCRIPTION

You can return an item for an exchange or credit note provided that:
- you return it within 30 days of delivery to you; and
- the item has not been worn and is in its original condition.

Simply return your purchase along with a copy of your receipt within 30 days of delivery. Upon your return, we will offer you an exchange for another item or a different size or colour.

FAULTY ITEMS

Please refer to the Terms & Conditions page on this website under the heading “Your Statutory Guarantees-Refunds”. If an item is faulty please specify details in writing when returning the item. Faulty items must be returned within a reasonable time after they have been delivered to you.

RETURNS OF ITEMS PURCHASED ONLINE

For all online returns the above terms apply and we request that you please telephone us on +61 3 9662 1749 or email us [email protected] prior to returning your shoes.